Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with Godz Casino. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have under applicable data protection laws including the EU General Data Protection Regulation (GDPR).

Information We Collect

We collect information you provide directly to us and information that is generated when you use our services. This helps us operate accounts, verify identity, provide customer support, improve our services, and meet legal obligations.

Account and contact information: name, email address, username, date of birth and other details provided during registration.
Identity and verification data: documents or images you submit to confirm your identity and address when verification is required.
Account activity and usage data: account settings, game activity, session times, and interaction records needed for account management and support.
Technical and device data: IP address, device identifiers, browser type, operating system, and connection data collected automatically when you access our services.
Communications data: messages between you and our support team and any other communications you send to us.

How We Use Your Data

We use personal data to provide, operate and improve our services, comply with legal obligations, and communicate with you.

To create and manage your account, verify identity, and perform necessary security checks.
To provide customer support and respond to your inquiries.
To maintain and improve the website and services, including troubleshooting, testing, and analytics.
To detect, prevent, and investigate fraud, abuse, or other illegal activity and to enforce our terms.
To send you service-related messages and, where permitted, marketing or promotional communications. You may opt out of marketing communications at any time.
To comply with legal and regulatory obligations and to respond to lawful requests from authorities.

Lawful Bases for Processing

Where applicable under GDPR, we rely on one or more of the following lawful bases to process your personal data:

Performance of a contract: to provide our services and operate your account.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: for fraud prevention, network and information security, and improving our services, where those interests are not overridden by your rights.
Consent: for direct marketing and certain optional services, where we ask for and receive your clear consent.

Sharing and Disclosure of Personal Data

We may share your personal data with third parties when necessary to operate our services or when required by law. Categories of recipients include:

Service providers who perform functions on our behalf, such as hosting, identity verification, analytics, and customer support.
Parties involved in detecting, preventing or investigating fraud or other illegal activities.
Regulatory, governmental, or law enforcement bodies when required by law or to respond to lawful requests.
Affiliated parties and potential buyers if we reorganize or sell all or part of our business; any such transfer will include appropriate safeguards for personal data.
Marketing partners and other third parties where you have given your consent for such sharing.

International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When we transfer data abroad, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other measures permitted by law, to protect your personal data.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the site, analyze usage, and deliver personalized content. You can control cookies through your browser settings and other tools provided in your device. Disabling certain cookies may affect how the site functions.

Profiling and Automated Decisions

We may use automated tools to analyze account activity for security, fraud prevention, and to personalize offers or communications, including VIP and promotional programs. You have the right to object to profiling where it produces legal or similarly significant effects; you may request human review of automated decisions by contacting us.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the reason it was collected.

Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Measures include secure transmission protocols, access controls, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

If you are located in the EEA, you have certain rights under GDPR in relation to your personal data. These include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete personal data.
The right to request erasure of personal data in certain circumstances.
The right to restrict or object to processing in certain situations, including for direct marketing and profiling.
The right to data portability, where applicable.
The right to withdraw consent where processing is based on consent.

To exercise any of these rights or to make a data protection request, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority in the country where you live or work, or where an alleged infringement occurred.

Account Closure and Data Deletion

You may close or deactivate your account by contacting us. After account closure we will retain certain information as necessary for legal compliance, fraud prevention, and legitimate business purposes. Where retention is no longer required, we will securely delete or anonymize the data.

Children

Our services are intended for adults who meet the minimum legal age to gamble in their jurisdiction. We do not knowingly collect or retain personal data from persons under the legal age. If you believe we have collected data from a minor, contact us and we will take steps to remove it.

Breach Notification

In the event of a personal data breach that creates a risk to your rights and freedoms, we will notify you and any applicable supervisory authority in accordance with legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice by posting the updated policy and indicating the date it was revised. We recommend you review this policy periodically.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

Email: [email protected]