Responsible gambling

We want you to enjoy your time playing. Gambling should be entertaining, not stressful or harmful. Below you’ll find clear, practical information about tools you can use, behaviours to watch for, and where to turn for help if play stops feeling like fun. All options are voluntary and can be adjusted to fit your needs.

Responsible Gambling Tools

Several built-in controls are available to help you manage how you play. These tools are designed to give you immediate control over deposits, losses and time spent on site.

Deposit limits — Set daily, weekly or monthly limits on how much you add to your account. These limits can usually be decreased instantly; increasing them often requires a waiting period.
Loss limits and stake limits — Cap how much you can lose or wager during a session or over a fixed period to protect your bankroll.
Time-out (temporary pause) — Short breaks from play (for example 24 hours up to several weeks) to give you breathing space without closing your account.
Self-exclusion — A longer, formal block on access that prevents you from logging in or creating new accounts for a set period.
Reality checks and session reminders — Automatic alerts that tell you how long you have been playing, helping you make conscious choices about continuing.
Self-assessment tools — Quick questionnaires that can help you reflect on whether gambling is affecting you negatively.
Withdrawal lock — A setting that prevents cancellation of pending withdrawals, helping avoid impulsive decisions to continue playing.

Recognising the Signs of Problem Gambling

Being able to spot worrying patterns early makes it easier to take effective action. The following signs do not confirm a problem on their own, but they are useful prompts to pause and reassess.

Spending more than you planned or chasing losses to recover money.
Neglecting work, study, family or social commitments because of gambling.
Borrowing money or selling possessions to fund play.
Feeling anxious, guilty, or defensive about your gambling.
Hiding activity from friends or family, or lying about how much you play.
Being unable to stop, even when trying to cut back.

Setting Limits and Practical Tips

Small, concrete steps can make a big difference. Try one or more of the following actions to regain control and keep play enjoyable.

Decide on a fixed entertainment budget and only use money you can afford to lose. Treat it like any other leisure expense.
Set deposit, loss and stake limits that reflect that budget — make reductions immediately if you feel pressured to play more.
Use reality checks to limit session length; schedule breaks and stop when your timer sounds.
Avoid gambling when stressed, tired, or under the influence of alcohol or drugs.
Remove stored payment methods from your account or from your device to add a deliberate step before depositing.
Share your intent with a trusted friend or family member who can offer support and check in on your progress.

Self-Exclusion, Time-Outs and Account Controls

If you feel you need a stronger measure, self-exclusion and time-outs are effective and immediate options.

Use a time-out to pause play for short periods (for example 24 hours to several weeks). This can be initiated from your account settings.
Choose self-exclusion for a longer break. During a self-exclusion period you will not be able to access your account or create new accounts with the same provider.
To set or extend exclusions, contact customer support via live chat or email. Make a clear written request if required and keep a copy for your records.
Remember that some limits (increases) have cooling-off periods before they take effect; reductions and exclusions are immediate.

Getting Help and Support

If gambling is causing distress or problems in your life, reaching out is a sign of strength. Many people find benefit from talking it through and using professional resources.

Contact your account support team to ask about immediate account controls and to request self-exclusion or changes to limits.
Consider speaking with a trained counsellor who specialises in gambling-related problems; confidential advice is available in most countries.
If you are in immediate danger or considering self-harm, contact local emergency services or go to the nearest emergency department right away.
Keep a list of local or national helplines and treatment services. A live counsellor can help you create a plan and identify next steps.

Support for Friends and Family

Supporting someone you care about can feel challenging. Your actions can make a real difference while preserving your own wellbeing.

Approach the person with empathy and without blame. Focus on specific behaviours and how they affect daily life.
Encourage them to use available account tools (limits, time-outs, self-exclusion) and to seek professional help.
Set healthy boundaries around any financial involvement and consider seeking independent financial advice if needed.
Take care of your own wellbeing: talk to a trusted friend, join a support group, or seek professional advice about coping strategies.

If you’d like help choosing the right tools or understanding how to activate limits on your account, contact customer support. You do not have to manage this alone — practical steps and compassionate support are available whenever you are ready.